LUAMAYA

The Challenge

Before partnering with Asendia, LUAMAYA faced several logistical challenges:

• Inadequate tracking and long delivery times led to customer dissatisfaction
• A high loss rate resulted in extra costs and added pressure on customer service
• Strong business growth and increasing shipping volumes called for a scalable solution
• And most importantly, LUAMAYA needed a shipping service optimised for small and lightweight items, something many carriers were unable to offer due to broad weight brackets

The Solution

Our e-PAQ Plus shipping solution not only optimised LUAMAYA’s cost structure but also made operational processes more efficient. With smaller weight increments, the service is ideal for shipping lightweight jewellery.

The collaborative and solution-focused approach: for example, quickly resolving a routing issue during the 2024 peak season – strengthened trust and enabled a smooth transition. Improved delivery times and a reduced loss rate show that the challenges were not only addressed but turned into real competitive advantages.